At Frajleima, we’re dedicated to providing innovative IT solutions and digital services that meet the highest standards of quality and reliability. This policy outlines how we handle cancellations, refund requests, and payment-related concerns to ensure transparency in every client relationship.

1. Scope of Digital Deliverables

Our offerings primarily include digital and technology-based services such as:

• Custom software and web application development
• IT consulting and support services
• Cloud integration and infrastructure management
• Mobile app and enterprise solution design

Because these are digital and service-based projects, refunds are generally not available once development has started or project access has been provided to the client.

2. Project Terms and Payment Guidelines

Before project initiation, we issue a detailed project plan specifying deliverables, schedule, and pricing structure. Payment is divided into stages, typically including:

• Initial Deposit: Required to begin the project.
• Milestone Payments: Released after completion of agreed stages.
• Final Settlement: Paid upon delivery and approval of final outputs.

Refunds are only considered when services fail to align with the agreed scope or a verified delivery issue occurs on our end.

3. How to Request a Refund

If you believe a refund is justified, please contact us within 7 days of your payment or project delivery. Include a clear explanation of the issue along with any supporting documentation.

Our team will evaluate your request and respond within 5 business days. Approved refunds will be processed to the original payment method, subject to your payment provider’s processing time.

4. Conditional or Partial Refunds

In some cases, partial refunds may apply — for example:

• When part of the service has been delivered but does not meet the approved project plan.
• When an overpayment or billing discrepancy has occurred.

Partial refund amounts will be calculated based on the work completed up to the date of the request.

5. Non-Refundable Cases

Refunds will not be available in the following scenarios:

• Services already delivered or projects in active progress.
• Delays caused by client-side approvals, communication, or missing assets.
• Any change of preference or requirement after project commencement.
• Work completed according to the agreed specifications and scope.

6. Project Cancellation Rules

Clients may cancel their project before the development or execution phase begins.
In such cases, administrative or setup fees may be deducted from the advance payment.
Once project development has started, cancellation may result in a partial or no refund depending on the completion stage and resources allocated.